FAQs
How quickly can you answer my question?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We reply to every email within 1 to 2 business days, and including your order number helps us answer faster.
Can I change my shipping address after my order has been placed?
Every order goes into production shortly after it is placed, so it is not always possible to process address change requests. If you notice an error, please email us as soon as possible with your name and order number so we can try to correct it before your package is made and shipped. There is no guarantee we can make the change once production has started, but we will do everything we can.
How long is the processing period?
Every piece is made to order, so processing takes 5 to 10 business days after the day you placed your order. Our jiu jitsu gear is produced by our manufacturing partner and our streetwear is printed on demand, and both follow the same window.
General shipping information
Orders are made and shipped Monday to Friday (excluding major holidays). Once your order has been produced and handed to the carrier, you will receive an email with your tracking number. Shipping charges are calculated and shown at checkout.
Will my order come in one package?
Not always. Our jiu jitsu gear and our streetwear are made by different partners, so an order that combines both may arrive in separate packages, each with its own tracking number.
Out of stock or backordered items
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have them shipped. If an item is not expected to be available within 2 weeks, we will automatically refund you for that item.
I received a damaged item, what do I do?
We apologize that your shipment did not arrive in perfect condition. Please contact us with your name, order number and a photo of the item, and we will make it right.
How can I track my order?
Use the tracking link in your shipping confirmation email to see where your package is at any time. If you need further assistance, we are always willing to help.
Why isn't my tracking number working?
Tracking numbers can take a day or two to activate after your order ships. Some foreign postal systems also stop updating a package once it leaves the US, and international shipping usually takes between 2 and 4 weeks from the time your package ships. If your order is domestic and the tracking number still does not work, let us know so we can check that your items were properly shipped.
The tracking number says delivered, but I haven't received my order?
All domestic (US) delivery issues become the responsibility of USPS once the package has been shipped. You can contact USPS at (800) 275-8777 to locate your package at your local post office.
What do I do if something is missing in my order or is damaged?
If any of your purchased items are missing or damaged, please contact us immediately so we can resolve the issue. Our Money-Back Guarantee lasts 30 days after the delivery of your order, so make sure to reach out within that time frame. You can use our contact page or email us at mysteriousbrandgrappling@gmail.com.
